Security & Privacy

Encryption in Transit

All connections to Krow are encrypted via TLS. Data in our database is protected by the hosting provider's encryption at rest. Your customer information is protected at every step.

Role-Based Access Control

Granular permissions ensure team members only see what they need. Admin, manager, and user roles with customizable access.

Secure Infrastructure

Hosted on dedicated infrastructure with firewall protection, regular backups, and server monitoring.

Comprehensive Audit Logs

Every action is logged with timestamps. Login attempts, data changes, message sends—all traceable for compliance.

Data Retention Controls

Configure how long data is retained. Export or delete on request. Your data, your control.

Automated Backups

Regular database backups with 30-day retention. Restore support available upon request.

Compliance-Support Features

Tools designed to help you maintain compliance. You're responsible for your messaging practices.

TCPA Tools

Consent tracking, quiet hours enforcement, and opt-out management help support your TCPA compliance efforts.

DNC List Management

Maintain your own Do Not Contact list. Opted-out and suppressed contacts are automatically blocked from receiving future messages.

CASL Support

For Canadian businesses: consent management and unsubscribe handling aligned with CASL requirements.

Data Export

Export all data on request—consent records, messages, opt-outs—for audits or compliance reviews.

Krow provides tools to support your compliance efforts. You remain responsible for ensuring your messaging practices comply with all applicable laws. Consult with legal counsel for guidance specific to your business.

Our Privacy Practices

How we handle your data and your customers' data.

We Don't Sell Your Data

Your customer data is yours. We never sell, share, or monetize your leads or customer information with third parties.

Minimal Data Collection

We only collect what's necessary to provide the service. No tracking across other sites, no unnecessary data hoarding.

Right to Deletion

Request deletion of your account and data at any time. We'll remove your information within 30 days, subject to legal retention requirements.

Transparent Policies

Our Privacy Policy and Terms of Service are written in plain language. No legal jargon hiding unfair terms.

Security Questions

Your data is stored on a dedicated server with firewall protection, regular backups, and monitoring. We use secure hosting infrastructure in a professional data center.

Only you and your authorized team members. Krow staff do not access customer data except when required for support (with your permission) or legal compliance.

In the unlikely event of a breach, we will notify affected customers within 72 hours as required by law, explain what happened, and outline steps we're taking to address it.

Yes. You can export all leads, messages, consent records, and activity logs at any time. Data belongs to you.

Upon cancellation, you can export your data before account closure. After 30 days, we delete your data from our systems, except where legally required to retain it.

Not yet. We follow industry-standard security practices including encryption in transit, role-based access control, and regular backups. As we grow, we plan to pursue formal certifications. Contact us for details on our current security controls.

Questions About Security?

We're happy to discuss our security practices in detail. Book a 15-minute demo or contact us directly.

Book 15-Minute Demo Contact Us

Your Data Security is Our Priority